All the products made by Hareraising Cakes are subject to the following Terms and Conditions.
INGREDIENTS
Harerasing cakes supply a full allergen list with cakes set up at a venue
and a basic one with cakes you collect. All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the customer to inform their guests of all allergy information and accordingly the supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
DEPOSIT TO SECURE YOUR ORDER
A non-refundable deposit will be agreed at the point of ordering this is required to hold your date.
Where I have delivered what is quoted and invoiced, but the customer does not accept the finished product, the deposit WILL NOT be refunded. The customer can choose to pay the remainder and take the product/s, or leave them at no extra cost.
UNFORESEEN CIRCUMSTANCES
If I cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded within seven (7) days of notification to the customer.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before pickup date, and before the product leaves the premises.
If paying by cash, correct change is appreciated, as I may not have the exact change on the premises.
If paying by internet transfer, the money needs to arrive in the account BEFORE the product leaves the premises.
It is the responsibility of the customer to check the state of the product before leaving the premises. Once the item has left the premises, the customer is responsible to ensure that products gets to its destination safely and is stored as per the instructions in your care card to achieve best results for taste and quality.
Please follow any instructions given there will be NO REFUNDS given if anything happens to the product in your care. Once you have collected it you confirm that you are happy with the product received and again NO REFUNDS will be given if you decide you don't like something with the design once you have left with it.
DELIVERY TO YOUR VENUE
Once your cake is delivered to your chosen venue I will send a picture of said cake once I have left I am no longer responsible for it being moved or damaged
DAMAGE
If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.
PICKUP
The customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care of Hareraising Cakes. I am not accountable for any damage that may occur thereafter.
FRESH FLOWERS AND OTHER DECORATIONS
Not all flowers are edible, and the majority of beautiful flowers are highly toxic if ingested. I therefore reserve the right to not use anything that may cause harm to human or animal should they come into contact with such products, if their resins/liquids, pesticides become cross-contaminated or touch the cake or icings. Flowers MUST be prepared for use with food, thoroughly and by someone with the expertise to execute procedure correctly.
PUBLICATION
We reserve the right to use any image of a product made by us for publication at a later date.
CANCELLATION/REFUNDS/POSTPONEMENT POLICY
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than seven (7) days prior to your event, A refund is at the discretion of Harerasing cakes. If less than 48 hours NO REFUND will be given.
Hareraising Cakes
1 Nash Close, Chatham, ME5 8QW, United Kingdom
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